The Shape platform continuously refreshes your campaign data to provide the most up-to-date information to optimize your campaigns.
The platform works by placing all your campaigns in a queue and then cycling through them. Refresh rates typically fall between an hour to an hour and a half, although we are always working on reducing our cycle times.
You can take the following steps if you need data refreshed for a budget or a campaign more frequently than noted above.
Refresh Budget
Navigate to the budget view for your chosen client and budget.
In the toolbar, find the circular arrow button
You will see a blue checkbox when the data for all your campaigns in the Budget has been refreshed.
To the left of the circular arrow, you'll see how long it has been since the budget was refreshed.
Refresh Campaign
Click on the campaign view for a specific campaign.
In the toolbar, find the circular arrow button
You will see a checkbox when the data for your campaign has been refreshed.
Below the circular arrow, you'll see how long it has been since the campaign was refreshed.
NOTE:
You can only refresh budgets on a budget-by-budget basis.