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Understanding Support Email Alerts

Understanding Support Email Alerts

If the Shape team identifies you have a pressing error or misconfiguration that may impact your tracking or account performance, we will notify you with a proactive support email. Learn more about what each error means and how to fix it.

AutoPilot is Enabled on Ineligible Campaigns

AutoPilot is a powerful tool that can help you automatically prevent your campaigns from overspending their target budget. However, there are certain campaign types that Shape doesn't have the ability to enable or pause. Learn more about this common error.
Data Source Permission Error

Data sources enable Shape to track and push changes from our platform to the various ad networks. If a data source stops working, this prohibits us from helping you properly manage PPC spend.
AutoPilot Enabled on Same Campaign in 2 Budgets

AutoPilot is a powerful tool that can help you automatically prevent your campaigns from overspending their target budget. However, if AutoPilot is enabled on the same campaign in two different Budgets this can cause conflicting automated changes leading to spend issues.
Mismatched AutoPilot Modes

There are multiple ways, or modes, that you can utilize with AutoPilot to keep your campaigns from overspending their target budget. However, when there are conflicting modes on campaigns and budgets this can cause AutoPilot to not function as you expect.