1. I’m receiving an error when I try to edit my report, datapoint, table, or chart/graph?

For a list of the most common errors, the probable cause, and recommended fixes, see our Fixing Common Data Studio Errors help article.

 

2. Can I combine multiple Data Warehouse views and tables in a single report? Example: Shape Budget_Campaigns table and Archive Campaigns table.

 Absolutely! One of the benefits of the Shape Data Warehouse and Google Data Studio is that you can combine data from multiple tables and views. 

Different reports/charts can be powered by different Data Warehouse tables or views. To add a new data source to a report element, create the chart or table. It will automatically be set to the default report-level data source. Remove the data source, and then click “Create New Data Source” to add a new data source. 

Or, you can use blending to combine data from multiple data sources into one chart/table (so long as there are shared dimensions/fields you can use to connect data from the data sources). 

To blend two data tables or views, click "+ Blend Data" under the Data Sources section. Click "Add Another Data Source" and select your "join keys" to blend the tables together. 

 

3. Can I combine Shape Data Warehouse data with external Data Sources such as Google Analytics? 

 Absolutely! You'll need to add the external Data Source to your report. Once you've done that, you can use blending to combine data from multiple data sources into one chart/table (so long as there are shared dimensions/fields you can use to connect data from the data sources). 

To blend two data tables or views, click "+ Blend Data" under the Data Sources section. Click "Add Another Data Source" and select your "join keys" to blend the tables together. 

 

5. I have a report that I want to see in Data Studio. Can you build it for me?

We are happy to review your request and make suggestions on what Shape Data Warehouse tables/views you may need to create your report request. We don't currently build reports as part of our free Shape Data Warehouse tier however. 

For further assistance, please contact support@shape.io

 

4. I have an awesome recommendation for a chart type or feature I want in Data Studio. Can you build it for me?

We don’t have any control over the features or updates to the Google Data Studio product itself.

Google accepts feature requests though, so if you’d like to recommend a new feature or a change to an existing feature, please submit your ideas here.

 

5. I’m finding bugs with the Shape Data Warehouse, template reports, etc. What should I do?

First, thank you for helping us make our Shape Data Warehouse and Google Data Studio reports better. Please report any issues you have to support@shape.io.

We will do our best to remedy the issues as soon as possible. Some bugs may be caused by Data Studio (as opposed to the Shape Data Warehouse) and we may not be able to remedy these issues. In these cases, we will do our best to offer an explanation why and possible workarounds.

 

6. Shape’s report template doesn’t really fit my needs/my clients' needs. Do you have any more report templates?

We will be releasing new report templates in the near future in the Data Studio Templates help section. If you have any requests or example reports you think we should include in our template library, let us know by emailing us at support@shape.io.

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