The Shape platform is continuously refreshing your campaign data to provide the most up-to-date information to make your optimization decisions.

The platform works by placing all your campaigns in a queue and then cycling through them. Refresh rates typically fall between an hour to an hour and a half, although we are always working on reducing our cycle times. 

If you need data refreshed for a budget or a campaign more frequently than noted above, you can take the following steps to do so. 

Refresh Budget

  • Navigate to the budget view for your chosen client and budget. 
  • In the toolbar, find the circular arrow button
  • You will see a blue checkbox when the data for all your campaigns in the Budget has been refreshed. 
  • To the left of the circular arrow, you'll see how long since the budget has been most recently refreshed. 

 Refresh Campaign

  • Click on the campaign view for a specific campaign. 
  • In the toolbar, find the circular arrow button 
  • You will see a blue checkbox when the data for your campaign has been refreshed. 
  • To the left of the circular arrow, you'll see how long since the campaign has been most recently refreshed. 

NOTE:

You can only refresh budgets on a budget-by-budget basis.

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