Why am I receiving a "Mismatched AutoPilot Modes" email alert? 

Shape members receive a "Mismatched AutoPilot Modes" email alert typically when they have enabled two or more different modes on the Budget and the campaign level.  

There are three different AutoPilot Modes: 

  • AutoPilot Pause Only: 
    • Pauses campaigns when the target Budget amount is achieved. This mode does not re-enable campaigns.
  • AutoPilot Pause/Enable:
    • Pauses campaigns when the target Budget amount is achieved. Campaigns are reactivated at the start of the next Budget cycle or when the target amount is increased.
  • AutoPilot Daily:
    • This mode pauses campaigns daily through a Budget cycle when a target ideal daily Budget has been achieved. The target ideal daily Budget is calculated to help the digital advertiser hit an overall larger target Budget amount by the end of the cycle. Campaigns are re-enabled at the start of each day and run until the target ideal daily Budget is hit. 

This error often occurs because an advertiser will set one mode (ex: AutoPilot Daily) on the budget level, but set another mode at the campaign level (ex: AutoPilot Pause Only). This conflict can cause campaign status to behave in unexpected ways that could lead to over or underspending.

How do I fix this issue? 

The alert email you receive should have the affected Client or Account and Budget.

Determine which mode you want to keep enabled (see icons above). Depending on which you choose, adjust the mode at the Budget or Campaign level accordingly.

Adjust AutoPilot Mode at the Budget Level
  1. Navigate to the Budget View for the affected Client and Budget. 
  2. Click the pencil icon (edit) on the uppermost right-hand side of the screen
  3. On the Edit Budget Details screen, there will be an Automation tab on the left side. Click this tab. 
  4. AutoPilot should be enabled. Select the new AutoPilot mode you wish to use to match campaign-level settings (Pause Only, Pause/Enable, or Daily Pause/Enable)
  5. Click Save Settings.
Adjust AutoPilot Mode off at the Campaign Level 
  1. Navigate to the Budget View for the affected Client and Budget. 
  2. Scroll down to the Decision Grid.
  3. Click the checkboxes next to the campaign(s) you wish to change the AutoPilot mode on.
  4. Click the pencil icon (edit) to navigate to the Edit Campaign Details screen.
  5. Once there, click the Automation tab. 
  6. AutoPilot should be enabled. Select the new AutoPilot mode you wish to use to match Budget-level settings (Pause Only, Pause/Enable, or Daily Pause/Enable)
  7. Click Save Settings.

Need additional assistance? 

If you need additional help with this error, simply respond to the alert email you received or contact support@shape.io.