During an ad account's or a campaign's lifetime, you may need to update its name for various reasons. Learn how to quickly and easily pull those new names into Shape.
Option 1: Wait 24-48 Hours
Option 1: Refresh the Ad Account Manually
The second option is to refresh your ad accounts manually to pull in the new account or campaign name immediately. The benefit of this option is you do not have to wait several days for names to update.
1. Navigate to the main dashboard, and click "Add Budget."
2. Select your client's name on the "Select a Client" screen. Click "Next."
3. On the "Add Campaigns screen," find the name of the account where you changed the account or campaign name
4. Click the cloud/downward arrow on the far right-hand side to refresh the account.
5. This should pull in/update the new campaign names automatically for you. Please repeat as needed for additional accounts/campaigns.