Having trouble logging into Shape.io? Most login issues are related to browser settings or local configuration. Before reaching out to support, please work through the checklist below—these steps resolve the majority of login problems.
Quick Fixes Checklist
Try each step in order until your issue is resolved:
Step | Details |
Try an Incognito or Private Window | Open a new incognito/private browsing window and attempt to log in. This bypasses cached data and extensions that may be causing conflicts. If login works in incognito mode, the issue is likely with your browser cache, cookies, or an extension. |
Clear Your Browser Cache and Cookies | Clear your cache and cookies specifically for http://Shape.io (or all sites if needed), then restart your browser and try again. |
Disable Browser Extensions | Ad blockers, privacy extensions, and VPN extensions can interfere with login. Temporarily disable all extensions and try logging in again. |
Try a Different Browser | If you normally use Chrome, try Firefox, Edge, or Safari. This helps determine whether the issue is browser-specific. |
Check for JavaScript Errors | Open your browser's Developer Tools (press F12 or right-click and select "Inspect"), go to the Console tab, and look for any red error messages when you attempt to log in. If you see errors, take a full screenshot—this information helps our support team diagnose the issue faster. |
Verify Your Network Connection | Ensure you have a stable internet connection. Try loading other websites to confirm your connection is working properly. |
Check for Corporate Firewall or Proxy Issues | If you're on a corporate network, your firewall or proxy may be blocking http://Shape.io. Try connecting from a different network (like a mobile hotspot) to test. |
Is This Affecting Your Team?
If you're part of a distributed team, it's helpful to know whether the issue is isolated to you or affecting multiple people:
Are you fully remote, or do you work from an office?
Do you have teammates in other locations who are also experiencing login issues?
Did the issue start at the same time for everyone, or just for you?
Do you use a VPN while connecting to Shape?
If multiple team members in different locations are affected, please let us know—this may indicate a broader issue we need to investigate.
Still Having Trouble?
If you've tried all the steps above and still can't log in, please contact our support team with the following information:
Which browser and version you're using
Your operating system (Windows, Mac, Linux)
Screenshots of any error messages or console errors
Which troubleshooting steps you've already tried
Whether teammates in other locations are experiencing the same issue
This information helps us resolve your issue as quickly as possible.